For Heads of Logistics & Transport  ·  UK E-commerce

Reduce the risk of switching parcel carriers in your next UK tender.

Independent, decision-specific performance evidence to help you decide whether to stay with Carrier A or switch to Carrier B — before you commit.

Book a call → Useful if a real tender decision is within ~90 days
20+ Years Logistics & transport
100% Founder-led No handoffs or juniors
UK-focused Parcel market expertise
Evidence-based Not sales-led analysis
The Risk

Switching parcel carriers is a high-stakes decision.

You are expected to commit based on:

  • carrier sales claims
  • selective reference calls
  • partial pilot data

The real risk is not imperfect information.
The risk is discovering too late that the new carrier underperforms in the geographies and services that matter most to your operation — when customers are already affected and accountability sits with you.

That is when the cost becomes visible:

Service failures and missed SLAs

NPS and Trustpilot decline

Increased customer service load

Personal credibility damage internally

What It Is

We'll help you make an informed decision.

This work helps you decide whether to stay with your current carrier or switch to an alternative in the next UK parcel tender. It pressure-tests one core question:

“Will Carrier B actually perform acceptably for our specific parcel profile compared to Carrier A?”

This is

  • Decision-specific
  • Evidence-led
  • Focused on downside risk

This is not

  • A carrier recommendation
  • A pricing exercise
  • A tender process run on your behalf
Sample output
Switch Decision Assessment  ·  South East & Midlands  ·  Q1 2026
Evidence confidence across route profile
86%
South East next-day service coverage
94%
Peak period resilience score
68%
Rural postcode gap risk
57%
Switch viable — 3 material gaps identified requiring service guarantees on peak periods and 2 rural postcode clusters before commitment.
When to Use

When this is worth doing.

This is most useful when a real switching decision is expected within approximately 90 days. Typical trigger moments:

An upcoming annual or ad-hoc carrier tender

Pressure to reduce carrier costs without risking service

Dissatisfaction with current carrier performance

Leadership scrutiny ahead of peak periods

If there is no imminent tender or the decision is already locked, it is usually better to wait.

Ask yourself this:

What decision will this evidence inform, and when do you need to commit?

How It Works

How the work is shaped.

The engagement is deliberately narrow and contained.

Success is defined as

Clarity, not optimism. At the end of the work, you should be able to say: "We have enough evidence to switch — or enough evidence not to."

Why This

Where other approaches break down.

Most alternatives fail in predictable ways:

Approach Why it fails
Carrier sales data Does not reflect real-world performance in your specific operation
Reference calls Selective and context-mismatched
Small pilots Delay decisions and distort timelines
Management consultants Optimise process, not decision confidence
Metrica Decision-specific performance evidence — built precisely where those approaches stop being reliable
About
Matteo Weindelmayer
Matteo Weindelmayer
Founder, Metrica Logistics Intelligence

This work is led by Matteo Weindelmayer, not delegated to a research team or junior analyst.

The approach is grounded in professional judgment and real decision context — not tooling or theory. Matteo has been where you are — as a Head of Logistics — so he's made these same types of decisions and lived with their consequences himself.

That experience shapes every engagement: what to look for, what to weigh, and what the evidence actually means for a decision that has to be made.

20+ years in logistics and transport operations

Direct ownership of carrier tenders and switching decisions

First-hand experience of the operational and reputational impact of getting it wrong